SDA Residential Pty Ltd

Privacy collection notice for website visitors and supporters

Who is collecting the information?

Facts and circumstances of collection

We may collect your personal information in a number of ways, including:

directly from you (for example, when you visit our website or contact us by telephone)
from third parties (for example, our professional marketing and fundraising service providers)
from our website software (for example, cookies and other digital tracking and analytics)
from publicly available sources (for example, google search).

Is the collection being made because a law or Court order applies?

No law or Court order applies to the collection of this information.

Why does SDAR need to collect this information?

We need to collect this information so that we may do one or more of the following:

process your inquiry, request or concern
verify your identity
enable you to participate in our services, franchise, programs, activities or campaigns, or provide you with information about our services, franchise, programs, activities or campaigns including property management, housing matters, tenancy matter, support matters, franchise matters, feedback, complaints, appeals, newsletters, industry insights and other initiatives and programs
gain an understanding of your communication needs, or perform research and analysis to improve the way in which we engage with you

We also use your information for direct marketing and targeted marketing. We use your information to promote our purposes, canvass opportunities and other services that we think will interest you. This marketing may be by email, phone, SMS, post or online. You can opt out of direct marketing at any time by submitting an request via Contact Us or calling +61 3 9002 0300.

The primary purpose for which the information is being collected

The primary purpose of collecting your information depends on why we initially collected your information. Typically, the primary purpose will be one or more of the following:

to process your online inquiry, feedback, complaint or appeal
to enable you to apply for or participate in (and in connection with) our services, franchise, programs, initiatives and activities
to provide you with direct marketing
to provide you with a newsletter (if you have signed up on the website)

The secondary purposes (if any) for which SDAR is collecting this information

The secondary purpose of collecting your information may be to:

keep you informed about our activities
profile our supporters and people who may be interested in SDAR and conduct data analytics and data matching so that we better understand and connect with our supporter base and provide you with the high quality service and information that you expect from us
personalise your experience with SDAR digital services, and to suggest programs and services that might be of interest to you
prevent and detect fraud
better understand who our supporters and others who deal with us are

What happens if SDAR doesn't collect this information?

If SDAR does not collect this information from you we may not be able to process your inquiry, feedback, complaint or appeal, enable you to participate in our services, franchise, programs or activities, provide you with direct marketing or inform you about other services, products or campaigns that may be of interest to you.

Anonymity/Nickname

You can ask that we do not record your real name. Sometimes we may require your real name, for example, if you wish to apply for or participate in any services, franchise or programs offered by SDAR or receive a receipt for payments made.

The organisations we usually disclose this information to are

We may disclose your information to third parties that provide services to us. These services include services, franchise and program service delivery providers, professional advisers such as lawyers and financiers, technology service providers, social media platforms and professional marketing and fundraising organisations who provide us with services such as letter printing, call centre, email, digital marketing, telemarketing, fundraising and data analysis. These organisations may provide us with other similar services. We may also disclose your information to organisations that provide us with information technology and banking services. We may also disclose your information if we are legally required to provide this information, for example by the Australian Taxation Office.

Access and correction

Information about accessing your information and requesting corrections is set out in the SDAR Privacy Policy.

Complaints

Privacy concerns or complaints can be sent to:

Att: Privacy Officer
SDA Residential Pty Ltd
PO Box R1438
ROYAL EXCHANGE NSW 1225

Tel: +61 3 9002 0300
Email: legal@sdaresidential.com

Information about how to complain is in the SDAR Privacy Policy. You can also complain direct to the Office of the Australian Information Commissioner at oaic.gov.au

Will my information be stored offshore?

SDAR stores Personal Information within Australia or within jurisdictions that have comparable privacy laws where practicable. Whilst principally, the IT systems and applications used by SDAR are hosted in Australia, some applications are hosted overseas in USA, EU regulated Europe, Greece, Armenia and Japan.

Mostly organisations that we may disclose your information to will be located in Australia. SDAR may disclose your information to dedicated offshore personnel located outside Australia engaged to provide specific support services to perform its functions and activities, in Philippines and Sri Lanka.

You can make a request not to receive direct marketing at any time by emailing info@sdaresidential.com or calling +61 3 9002 0300.